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UID:465@siliconbrighton.com
DTSTART;TZID=Europe/London:20230613T190000
DTEND;TZID=Europe/London:20230613T210000
DTSTAMP:20230613T080743Z
URL:https://siliconbrighton.com/events/impact-mapping-the-service-designer
 s-secret-weapon/
SUMMARY:Impact mapping: the Service Designer’s secret weapon
DESCRIPTION:‘Impact’ has become a ubiquitous term that is hard to defin
 e and hard to measure. Join cxpartners in this workshop where we’ll be
  working through the steps of developing an impact map\, as both a process
  and a tool for setting clear intent around the impact we want to achieve 
 in our projects\, and mapping the journey for getting there.\n\nImpact map
 s are extremely effective for gathering consensus on our longer term objec
 tives\, and challenging our assumptions around how we think positive chang
 e happens as a result of the services we deliver.\n\nIn the session itself
 \, participants will be developing their own personal impact maps\, and wi
 ll leave equipped with the tools to apply the same process in their work c
 ontexts.\n\nDrinks and snacks provided. ☕🍕\nWorkshop Leaders\nNicola 
 Pritchard\, Principal Service Designer at cxpartners\nNicola is a Princi
 pal Service Designer with 12 years of experience in a range of roles. She 
 brings experience in systems thinking and qualitative research practices t
 hat centre on achieving positive social and environmental impact. She has 
 led research projects for a range of non-profit and public sector organisa
 tions including the NHS\, UK Export Finance\, Bucks Council\, Women’s Ai
 d\, Nationwide Foundation\, the British Red Cross\, Lambeth Early Action P
 artnership (LEAP)\, STEM Learning\, MS Society Canada and the National Lot
 tery Community Fund. Nicola is passionate about making things that work fo
 r people\, that are sustainable\, and doing the critical groundwork throug
 h meaningful and proportionate research.\nHannah Whiteley\, Principal UX 
 Consultant at cxpartners\nHannah has over 15 years of experience in user 
 experience and service design\, working for companies like lastminute.com\
 , Premier Inn and Royal Mail\, as well as Google\, SSE\, NHS\, NatWest and
  Hertz as a consultant. She helps clients deeply understand users and thei
 r needs\, in order to deliver amazing products and services.\nFor the last
  2 years Hannah has been specialising in employee experience\, looking at 
 the services employers provide to their employees that enable them to be p
 roductive and happy in their workplace. Although she has a wide range of e
 xperience across sectors\, she is always striving to learn more. Every com
 pany has its own unique challenges\, and as user needs and the tech around
  us evolve\, she ensures that solutions are driven by real insights.
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CATEGORIES:Community Event,UX Brighton
LOCATION:PLATF9RM Brighton\, Tower Point\, 44 North Road\, Brighton\, BN1 1
 YR\, United Kingdom
GEO:50.825635;-0.141572
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